Shipping policy
Shipping Policy
Last updated: January 11, 2026
TL;DR (The Quick Version)
- Most items are made-to-order and produced after purchase.
- Production usually takes 2–7 business days.
- Orders may ship in separate packages if fulfilled by different partners.
- Tracking may show “label created” before the package is in transit.
- Shipping times are estimates, not guarantees.
- If something seems off, email us first — we’ll help.
The full policy is below.
Overview
Club Riot Gear LLC (“Club Riot,” “we,” “us,” or “our”) ships orders worldwide using third-party production and fulfillment partners, including Printify and Printful.
This Shipping Policy explains how orders are produced, shipped, tracked, and delivered. By placing an order, you agree to the terms below in addition to our Terms of Service.
Production & Fulfillment
Most Club Riot products are made-to-order. This means your item is produced specifically for you after your order is placed.
Production typically takes 2–7 business days (excluding weekends and holidays), though timelines may vary based on the product type, fulfillment partner, and order volume. During launches, sales, or peak seasons, production may take longer.
Split Shipments
If your order contains multiple items, those items may be fulfilled by different production partners or facilities. As a result, your order may arrive in multiple packages, each with its own tracking number.
This is normal for Printify and Printful fulfillment and does not mean part of your order is missing.
Shipping Carriers
Our fulfillment partners use a variety of carriers depending on destination, product type, and fulfillment location. Common carriers include:
- USPS
- UPS
- FedEx
- Local or regional postal services (for international orders.
Carrier selection is determined automatically by the fulfillment partner and cannot be manually changed.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please note:
- Tracking may initially show “label created” or “pre-shipment”. This means the shipping label has been generated, but the carrier has not yet scanned the package into their system.
- It can take 24–72 hours (and occasionally longer) for tracking updates to appear after label creation.
- Tracking updates may pause temporarily while packages move between facilities.
Estimated Delivery Times
Shipping times shown at checkout are estimates only and begin after production is complete.
Delivery times vary based on:
- Shipping destination
- Carrier performance
- Customs processing (for international orders)
- Seasonal carrier volume
Club Riot does not guarantee delivery dates.
International Shipping & Customs
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These fees are not included in the product price or shipping cost and are the responsibility of the customer.
Customs inspections and processing times vary by country and are outside our control.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information at checkout. Orders shipped to incorrect or incomplete addresses may be delayed, returned, or marked undeliverable.
If a package is returned due to address issues, additional shipping fees may apply to reship the order.
Delivered but Missing Packages
Once an order is transferred to the carrier, title and risk of loss pass to the customer, to the fullest extent permitted by law.
If tracking shows an order as delivered but you cannot locate it, we recommend:
- Checking with neighbors, roommates, or building management
- Looking around your delivery location
- Contacting the carrier directly for delivery details
If you still need help, contact us and we will make reasonable efforts to assist with carrier investigations. Final outcomes are determined by the carrier.
Shipping Delays
Club Riot is not responsible for shipping delays caused by:
- Carrier service disruptions
- Weather events or natural disasters
- Customs processing delays
- Incorrect or incomplete address information
- High-volume shipping periods
- Events outside our reasonable control
Shipping-Related Refunds
Shipping fees are non-refundable unless otherwise required by law. Refunds, replacements, or exchanges related to shipping issues are governed by our Refund Policy.
Contact Us
If you have questions about shipping or your order status, contact us at:
Club Riot Gear LLC
Email: orders@clubriot.co or info@clubriot.co
Business Address:
1775 E Palm Canyon Dr Ste 110
PMB 2015
Palm Springs, CA 92264
United States