Refund policy

Returns & Refund Policy

Last updated: January 11, 2026

TL;DR (The Quick Version)

  • You have 30 days from delivery to request a return.
  • Items must be unworn, unused, and in original condition.
  • After delivery, you may receive a Club Riot order follow-up email to report issues.
  • Do not send items back without approval.
  • Damaged or incorrect items? We’ll make it right.
  • Sale items and gift cards are non-refundable.

The full policy is below.

Overview

Club Riot Gear LLC (“Club Riot,” “we,” “us,” or “our”) wants you to feel confident about your order. This Returns & Refund Policy explains how returns, refunds, and issue reporting work.

Many Club Riot products are made-to-order and fulfilled by trusted third-party production partners. To streamline support, post-delivery order issues may be handled through our automated customer support system on our behalf.

30-Day Return Window

We offer a 30-day return window, meaning you have 30 days after your order is delivered to request a return.

Eligibility for Returns

To be eligible for a return, items must be:

  • In the same condition as received
  • Unworn, unused, and unwashed
  • With original tags (if applicable)
  • In original packaging
  • Accompanied by proof of purchase

How to Start a Return or Report an Issue

Please do not send items back without authorization.

After your order is marked as delivered, you may receive a follow-up email on behalf of Club Riot inviting you to review your order or report an issue. This email provides a fast, direct way to request support for problems such as damaged items, print issues, or incorrect products.

You may also contact us directly at any time by emailing:

orders@clubriot.co or info@clubriot.co

Once your request is reviewed and approved, we will provide instructions for return shipping, replacement, or refund as applicable. Return addresses may vary depending on the item and fulfillment location.

Items returned without prior approval will not be accepted.

Damages, Defects & Incorrect Items

Please inspect your order upon delivery and report any issues as soon as possible. This includes items that arrive damaged, defective, or different from what was ordered.

We may request photos or additional details to help resolve the issue. Approved claims may result in a replacement, refund, or store credit, depending on the situation.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items
  • Gift cards
  • Custom or personalized products
  • Perishable goods (e.g., food or plants)
  • Personal care or hygiene items
  • Hazardous materials or flammable goods

If you’re unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges. If you need a different size or item, the fastest option is to complete an approved return and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery, for any reason and without justification, in accordance with EU consumer protection laws.

Items must be returned in the same condition as received, unused and in original packaging. Certain made-to-order or personalized items may be exempt where legally permitted.

Refunds

Once your return or issue is reviewed, we will notify you of the outcome.

Approved refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at orders@clubriot.co.

Contact Us

For questions about returns or refunds, contact:

Club Riot Gear LLC
Email: orders@clubriot.co or info@clubriot.co
Business Address:
1775 E Palm Canyon Dr Ste 110
PMB 2015
Palm Springs, CA 92264
United States